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Returns & Refunds Policy
At TheBedBoss.co.uk, we want you to be completely happy with your purchase. If for any reason you are not satisfied, please read our returns and refunds policy below.
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1. Return Period
• You may return eligible items within 14 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Please include your order confirmation or packing slip with your return.
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2. Custom & Bespoke Products
• As all our beds are bespoke products made to customer requirements, custom and non-standard items are non-returnable and non-refundable unless faulty.
• All product dimensions are approximate and may vary by up to 5%. If you are unsure, please contact us before ordering.
• If a made-to-order bed does not fit in your property due to measurement issues which you given, a 50% cancellation charge will apply.
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3. Damaged or Defective Items
• If your order arrives damaged or defective, you must notify us immediately of delivery.
• Contact us at 📧 thebedboss0@gmail.com or 📱 WhatsApp 07925 165842 (Quickest response) with details and photos of the issue.
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4. Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
• Mattresses (once unsealed)
• Beds or accessories removed from packaging
• Custom/special-sized beds unless faulty
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5. Customer Responsibilities
To avoid return issues, customers must:
• Measure doorways, stairways, and hallways before ordering
• Provide correct delivery details and a valid mobile number
• Be available on the agreed delivery date and notify us if unable to accept delivery
• Understand that property damage caused during delivery inside your home is the courier’s responsibility, not TheBedBoss.co.uk
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6. Refunds
• If a return is due to our error (wrong item or faulty product), you will receive a full refund or replacement.
• If a return is due to a customer error (wrong size, incorrect measurements, or change of mind), we refund 60% of the product price only. Delivery fees are non-refundable.
• Once we receive your return in its original condition, we will inspect and process it within 5 working days. Refunds are issued within 14 days to your original payment method.
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7. Order Changes & Cancellations
• You may request changes to your order within 24 hours of placing it.
• After 24 hours, changes cannot be made, and cancellations may incur a fee (especially for bespoke orders).
