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Shipping policy
Delivery Information
At TheBedBoss.co.uk, we aim to make delivery and installation as smooth as possible. Please read the following information carefully before placing your order.
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1. Delivery Areas
β’ We deliver to all mainland UK.
β’ Unfortunately, we do not currently deliver to Northern Ireland.
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2. Delivery Process
β’ Once your order is ready, you will receive a dispatch confirmation with delivery details.
β’ Our drivers may contact you on the day of delivery, so please provide a valid mobile number at checkout.
β’ Delivery is to your front door only, unless you have selected the assembly service.
β οΈ Please measure all stairways, doorways, and access points before ordering. If your bed cannot fit through, the courier will not accept a return.
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3. Assembly Service (Optional)
If you select the assembly service at checkout:
β’ Your bed will be delivered to the room of your choice.
β’ Our team will assemble your new bed.
β’ This service does not include:
β’ Dismantling or removing your old bed
β’ Disposal of packaging
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4. Delivery Restrictions & Notes
β’ Any special requirements or restrictions should be stated at checkout or communicated to our team immediately after placing your order.
β’ While we aim to meet all delivery requests, TheBedBoss.co.uk cannot guarantee specific dates or times.
β’ We are not responsible for economic loss, missed work, or expenses caused by delivery delays.
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5. Redelivery Charges
β’ If you cannot accept delivery after dispatch and do not inform us in advance, a redelivery fee of Β£60βΒ£90 (depending on location) will apply.
β’ If no one is available to receive your order, the same redelivery fee will be charged.
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6. Delivery-Related Damages
β’ Our couriers are responsible for safely handling your order.
β’ If you request delivery beyond the front door (into a room, upstairs, etc.), any damage caused to your property is the responsibility of the courier company, not TheBedBoss.co.uk.
β’ In the unlikely event of damage caused by the delivery team, TheBedBoss.co.uk does not accept liability.
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7. Customer Responsibilities
To help ensure smooth delivery, customers must:
β’ Provide accurate delivery details and a valid contact number.
β’ Be available at the agreed delivery date and time.
β’ Notify us immediately if you cannot accept delivery.
β’ Measure doorways, stairways, and hallways before placing an order to ensure access.
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For delivery queries, contact us:
π§ thebedboss0@gmail.com
π± WhatsApp 07925 165842 (Quickest response)
